TERMS OF SERVICE

ENRICH · UK online store

Last updated: 2 August 2026

Please read these Terms carefully before ordering from eatenrich.com. They explain who we are, how orders are formed, how delivery works, and the rights and responsibilities that apply when you shop with us.

1. About us

This website is operated by Ancient Foods Limited, trading as ENRICH (“ENRICH”, “we”, “us” or “our”). Ancient Foods Limited is a company registered in England and Wales under company number 14603838. Our registered office is 5 Canon Court, Institute Street, Bolton, BL1 1PZ. Our trading and communications address is Unit 13, 708A High Road, London, N12 7QL.

You can contact our customer service team at feedback@eatenrich.com. For cancellations and returns, contact returns@eatenrich.com. Returns must be sent only to: ENRICH, 2–20 Booth Drive, Park Farm Industrial Estate, Wellingborough, NN8 6GR, after following the returns procedure. Do not send returns to our registered office in Bolton or our trading and communications address in London, as returns cannot be accepted or processed at either address.

2. These Terms and eligibility

These Terms apply to your use of eatenrich.com and to purchases made through it. By placing an order, you confirm that you are a consumer, are at least 18 years old, and are legally capable of entering into a binding contract.

These Terms should be read with our Refund Policy, Privacy Policy and Cookie Policy. If there is a conflict concerning a return or refund, your statutory rights take priority, followed by the Refund Policy and then these Terms.

3. Products and product information

We take reasonable care to describe and display our products accurately. Images are illustrative, colours may vary between screens, and packaging or presentation may change without affecting the product materially. Product availability is not guaranteed until your order is accepted.

Because our products are food products, you must read the ingredients, allergen information, nutrition information, storage instructions and best-before information on the packaging before consumption. If the information on the website differs from the product label, do not consume the product until you have contacted us for clarification. Please contact us before ordering if you have an allergy, intolerance or dietary concern.

Nothing in these Terms affects our legal obligation to supply goods that are as described, of satisfactory quality and fit for purpose.

4. Placing an order and contract formation

Your order is an offer to buy the products in your basket. After you place an order, we will send an order acknowledgement. This confirms receipt only and does not mean that we have accepted your order. A contract is formed when we send you a dispatch confirmation, unless we expressly tell you otherwise.

We may decline or cancel an order before dispatch where, for example, a product is unavailable, there is an obvious pricing or description error, payment is not authorised, we reasonably suspect fraud or misuse, purchase limits are exceeded, or we cannot deliver to the address provided. If we have taken payment, we will refund the affected amount to the original payment method.

Please check your order and contact us promptly if any information is incorrect. We cannot guarantee that an order can be changed or cancelled once fulfilment has started.

5. Prices and payment

Prices are shown in pounds sterling and include VAT where applicable. Delivery charges, if any, are displayed before you place the order. You must provide current, complete and accurate billing and payment information and confirm that you are authorised to use the chosen payment method.

Payment is taken using the payment methods offered at checkout. We may correct an obvious pricing error before accepting an order. If an error is discovered after acceptance, we will contact you and give you the choice of confirming the order at the correct price or cancelling it for a full refund; we will not charge the higher price without your agreement.

6. Promotions and discount codes

Promotions and discount codes are subject to any additional terms stated with the offer. Unless we say otherwise, they cannot be exchanged for cash, used retrospectively, combined with another offer, or transferred. We may withdraw or correct a promotion before an order is accepted and may refuse a code that is expired, invalid, used contrary to its terms or obtained through misuse. Your statutory rights are unaffected.

7. Delivery

7.1 Delivery area

We currently deliver only to serviceable addresses within the United Kingdom, including England, Scotland, Wales and Northern Ireland. We do not currently deliver outside the United Kingdom. Whether an address is serviceable will be confirmed at checkout. Some carrier services may not be available to every postcode or location.

7.2 Services, charges and estimates

The available delivery services, charges and estimated delivery times are shown at checkout. Delivery estimates start when your order is dispatched, not when it is placed. Working days are Monday to Friday, excluding UK bank holidays. Orders placed after any cut-off shown at checkout, or on a non-working day, will be processed on the next working day.

We aim to dispatch orders within the timeframe stated at checkout or in your order confirmation. Unless we agree a different delivery period with you, we will deliver without undue delay and no later than 30 days after the contract is formed.

7.3 Tracking and split deliveries

Where tracking is available, we will provide tracking details by email or through your account. We may send items from the same order separately. You will not be charged additional delivery fees solely because we split an order.

7.4 Delivery address, safe place and missed delivery

You are responsible for supplying a complete and accurate delivery address. Contact us immediately if you notice an error. If fulfilment has begun, we may be unable to change the address. If a parcel cannot be delivered because the address was incorrect or incomplete, or because delivery or collection was not completed after the carrier’s attempts and the parcel is returned to us, we will contact you. We may require payment of the reasonable cost of redelivery where the failed delivery was caused by information or instructions you supplied, but we will not charge you for our or the carrier’s error.

If you nominate a safe place, neighbour or other delivery instruction, delivery in accordance with that instruction will normally count as delivery to you. Please choose a secure location.

7.5 Delay, loss and damage

If delivery is delayed, first check the tracking information and then contact us with your order number. We are responsible for the parcel while it is in the delivery network and will investigate with the carrier. If delivery by an agreed essential date is missed, or if we fail to deliver within an additional reasonable period you give us where the law requires one, you may be entitled to end the contract and receive a refund.

If your parcel is shown as delivered but cannot be found, or arrives damaged or incomplete, contact us as soon as reasonably possible with your order number and, for damage, photographs of the parcel and product where available. This helps us investigate but does not reduce your legal rights.

8. Responsibility for goods

The goods remain at our risk until they are delivered to you or to a person you have identified to receive them. If you independently commission a carrier that we did not offer as a delivery option, risk passes when the goods are delivered to that carrier, as provided by law. Ownership passes to you once we have received payment in full and the goods have been delivered.

9. Cancellations, returns and refunds

Our cancellation, return and refund arrangements are explained in our Refund Policy. Nothing in these Terms or our Refund Policy affects your statutory rights.

10. Faulty, damaged, incorrect or unsafe products

The Refund Policy does not limit your rights under the Consumer Rights Act 2015. If a product is faulty, not as described, damaged before delivery, incorrect or unsafe, contact returns@eatenrich.com with your order number and details. We will provide an appropriate remedy and will pay reasonable return costs where the law requires us to do so.

If you believe a food product may be unsafe, do not consume it. Retain the product, packaging and batch or best-before details and contact us promptly.

11. Accounts

You may be able to order as a guest or create an account. You are responsible for keeping login details confidential and for activity carried out through your account. Tell us promptly if you believe your account has been accessed without permission. We may suspend or close an account where reasonably necessary to protect customers, the website or our business, or where these Terms have been materially breached. This does not remove rights relating to orders already accepted.

12. Acceptable use of the website

You must not use the website unlawfully or in a way that harms, disrupts or compromises the website or another person. In particular, you must not:

• introduce malware or attempt unauthorised access to the website, accounts, systems or data;

• impersonate another person, submit false information or use the website for fraud;

• scrape, harvest or reproduce website content at scale without permission, except as permitted by law; or

• interfere with security, availability or the ordinary operation of the website.

13. Intellectual property

The website and its content—including text, graphics, photographs, product names, logos, designs and software—are owned by or licensed to Ancient Foods Limited and are protected by applicable intellectual-property law. You may view and make limited personal, non-commercial use of the website. You may not copy, modify, distribute, sell, license or commercially exploit its content without our written permission, except where the law allows it.

14. Third-party links and services

The website may link to websites or services operated by third parties. We do not control them and are not responsible for their content, availability or separate terms and privacy practices. This does not exclude responsibility that the law places on us for services used to perform our contract with you, including our chosen payment and delivery arrangements.

15. Reviews and feedback

If you submit a product review, photograph or other content for publication, you confirm that it is your own content, is accurate to the best of your knowledge, does not infringe another person’s rights and is not unlawful or abusive. You grant Ancient Foods Limited a non-exclusive, worldwide, royalty-free licence to display, reproduce and adapt that submitted content for our website and marketing, while you retain ownership. We may moderate or remove content where reasonably necessary. We will not present an incentivised review as independent without appropriate disclosure.

16. Privacy and cookies

We process personal information in accordance with our Privacy Policy and use cookies and similar technologies as explained in our Cookie Policy. Those policies explain how Shopify and other service providers may process information when providing the store and related services.

17. Our responsibility to you

We are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. Loss is foreseeable if it was obvious that it would happen or if, when the contract was made, both you and we knew it might happen.

We supply products for domestic and private use. If you use them for a commercial, business or resale purpose, we are not responsible under these consumer Terms for business losses such as loss of profit, revenue, business opportunity or goodwill, except where the law provides otherwise.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; defective products under the Consumer Protection Act 1987; breach of your statutory rights, including rights under the Consumer Rights Act 2015; or any other liability that cannot lawfully be excluded or limited.

18. Events outside our reasonable control

We are not responsible for delay or failure caused by an event outside our reasonable control. We will take reasonable steps to reduce the effect, tell you where the impact is material and resume performance when reasonably possible. If there is a substantial delay, you may contact us to end the affected contract and receive a refund for products you have paid for but not received, subject to your legal rights.

19. Transfer of our rights and obligations

We may transfer our rights and obligations under a contract to another organisation, but this will not reduce your rights or guarantees under the contract. You may transfer your rights where the law permits; we may ask for reasonable evidence of the transfer.

20. No third-party rights

Only you and Ancient Foods Limited may enforce the contract, except that a person receiving a gift may rely on any rights the law gives them. No other person has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms.

21. If part of these Terms is invalid

Each provision operates separately. If a court or relevant authority finds any provision unlawful or unenforceable, the remaining provisions will continue in effect. If we delay enforcing a right, that does not mean we have waived it.

22. Governing law and courts

These Terms and contracts made through the website are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you also retain the benefit of any mandatory consumer protections that apply where you live. You may bring proceedings in the courts of the part of the United Kingdom where you live. We may bring proceedings against you only in a court permitted by applicable consumer law.

23. Complaints and contact

If you have a question or complaint, email feedback@eatenrich.com and quote your order number where relevant. For a return or refund, email returns@eatenrich.com. We will try to resolve complaints fairly and within a reasonable time.

We are not currently committed to using a particular alternative dispute-resolution provider. This does not affect your right to seek independent advice or bring court proceedings.

24. Changes to these Terms

We may update these Terms to reflect changes in law, our products, our delivery arrangements or the operation of the website. The version in force when your order is accepted will apply to that order. Later changes will not retrospectively alter an accepted order unless required by law or agreed with you. The current version and last-updated date will be published on the website.

25. Entire agreement and statutory rights

These Terms, the information shown at checkout and the policies referred to in them form the agreement between you and us concerning your order. Nothing in these Terms limits rights you have under applicable consumer law.

Model Cancellation Form (optional)

Complete and return this form only if you wish to cancel a contract. You may instead send any other clear statement of cancellation to returns@eatenrich.com.

To: Ancient Foods Limited trading as ENRICH, 2–20 Booth Drive, Park Farm Industrial Estate, Wellingborough, NN8 6GR; returns@eatenrich.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Goods: __________________________________________________________________

Ordered on / received on: _________________________________________________

Name of consumer(s): ______________________________________________________

Address of consumer(s): ___________________________________________________

Order number: _____________________________________________________________

Signature of consumer(s) (only if this form is sent on paper): ___________________

Date: ____________________________________________________________________